||[Feb. 20th, 2006|09:15 am]
Got my computer back from the shop on Saturday, with a lot of help from Zee. Immediately noticed they had changed the front plate, in that there was no irritating light. Noticed a bit later that the speakers, I assume part of a related system, didn't work. I could still get sound through headphones, so it wasn't anything moronic. |
Last night, I noticed a problem with a DvD, in that there were a lot of angry red dots that showed up while I was watching. This didn't happen Saturday night, when I watched a different DvD. This seems fairly minor, no big deal.
Then, about 1:30 last night, I turned away from the computer to do some reading, and when I turned back, the screen was black.
Now it won't restart. No idea why.
I think the CompUSA people owe me some explanations, some money, and perhaps some free service. This is much worse than it was before. At least before, I knew the computer wasn't dead. Now I don't know. Looks like I get to go down there again today. Oh Boy.
Your icon represents my mood as of 2 AM this morning pretty well. Though I think I've toned down now.
no fun, though, yeah... if you work it right, you should get free service for a while.
Hope so. Don't have an easy recourse if they aren't willing to be nice about it.
Oh, yeah... If they're not nice, get insistent and talk to a manager. And if that doesn't work, get the manager's manager. Eventually, they'll decide that it's easier to give you what you want than it is to argue with you about it. :)
(ah the things you learn from years of customer service....)
Oh dear, i am so sorry. Good luck with round 2! I wonder if it is the same computer? I sure think they owe you big.
yeah...I did get a chance to turn it on, so I know the files are mine. If I had been thinking better, I would have backed up my important stuff to an email account, but I figured that since it had just been in, what could go wrong? Shows what I know.